Privacy Policy

1. Introduction

DoHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including our website and mobile applications.

By using DoHub, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you personally, including:

• Name, email address, and phone number
• Delivery/service address
• Payment information (processed securely through third-party payment gateways)
• Government-issued ID for identity verification (for service providers)
• Profile photo (optional)

2.2 Service Usage Information

We automatically collect information about your use of our Platform:

• Booking history and service preferences
• Location data (with your permission) for service delivery
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Communication records (chat, call logs with service providers)

2.3 Service Provider Information

For service providers, we additionally collect:

• Professional certifications and licenses
• Background verification documents
• Bank account details for payments
• Service area and availability
• Customer ratings and reviews

3. How We Use Your Information

We use the collected information for:

• Facilitating service bookings and connections between customers and providers
• Processing payments and maintaining transaction records
• Sending booking confirmations, service updates, and notifications
• Providing customer support and responding to inquiries
• Improving our Platform, services, and user experience
• Conducting analytics and research to enhance our offerings
• Preventing fraud and ensuring platform security
• Complying with legal obligations and enforcing our Terms
• Sending promotional communications (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We share your contact information and service location with assigned service providers to fulfill your booking requests.

4.2 Third-Party Service Providers

We may share information with trusted third parties who assist us in:

• Payment processing
• SMS and email notifications
• Customer support tools
• Analytics and performance monitoring
• Marketing and advertising

4.3 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of DoHub, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format
• Withdraw Consent: Revoke previously given consent

To exercise these rights, please contact us at tusharlad@dohub.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings, though this may affect Platform functionality.

8. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through a prominent notice on our Platform. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: